Cymraeg Wales Hosting Blog

Today (Monday 6th September 2010) we are proud to officially relaunch and rebrand Cymraeg Wales Hosting as the residential and business provider of data and telecom services. Part of the Aloha Telecommunications Group.

As with  Aloha’s company ethos we aim to provide a better 1 to 1 customer approach while at the same time aiming to beat our customer experience and satisfaction targets.

We believe that a good customer experience and good support services should be avliable to all kind of customers, no matter how little your paying.

Along with revamping our previous web hosting and reseller hosting packages. We are pleased to announce the launch of new services:

Domain Names – From only 58p/month, you can’t go wrong! Get your .com today!
Free 0844/0845 numbers – Improve your business identity!
Call over 40 countries for only 1.5p/min! – High quaility, low cost international calling directly from your landline or mobile. It’s so simple!

We also also proud to annouce that we are now providing free sales and phone support. Something that is rarely seen in our industry! It’s all about making sure that your reassured that there is always someone at the other end of the phone to help out.

As you may already be aware, Cymreag Wales Hosting has become part of the Aloha Telecommunications brand. We believe by doing this we can provide a better service to you. At network level and at customer service level.

Aloha Telecommunications specialises in voice over IP (voip) at carrier and enduser level and is an up and coming key player in this Market.

We hope that by joining together, we hope to offer a whole new fleet of services in the months to come. This includes a brand new look at our hosting services (don’t worry were not going anywhere) and offer some brand new and exciting services!

We would also like to inform you while we make these changes and move office locations etc we won’t beable to accept any new orders between the dates of 5th July – late August.

The MyDrive File system for business is currently being ddos-ed  at the moment and is causing slight interruption to users trying to login. Although the drive cloud appears to be dealing with it fairly well, we would like make customers aware of this problem and ask to expect slightly longer page loading times and the odd page time out.

Our maintenance team are trying to currently block offending IP’s.

Any more news will be posted as it comes in.

We would just like to mention that the hard drive replacements have been done and all seems good. In total we replaced 8 hard drives.

If customers are experiencing any problems, please email support.

Many Thanks,

Nathaniel McInnes – Managing Director.

It has come to our attention, that a handful of hard drives in our server cloud have failed/show signs of potentially failing soon. Although this is not effecting the cloud. We have just taken the decision to replace these hard drives. Although we do not think this will effect any sites, we would just like to make customers aware that we are doing maintenance work.

We will be carrying the work out between 11:30-14:00 BST.

If any customers do experience any down time or problems with there site, can you please email support IMMEDIATELY as what might be effecting you could be effecting other customers.

I will post a new blog post once the update has been completed.

Due to the extreme popularity of our VPS’s and Dedicated Servers, we have decided to halt orders as we are currently spending most of our time currently looking after these customers and planning our next network expansion.

However, if you have any questions, please email us at sales@chostwales.com.

Just as a quick one to all you folks out there.

server1.uk.vps.chostwales.net tripped for some reason on the power connection resulting in an instant reboot of the node. We had to start all VPS’s manually and all of them should be backup and running now. If not please contact support.

We will provide more information when we can once the Datacentre has investigated this further.

server1.backup.chostwales.net  is currently experiencing problems at the moment (hard drive by the looks at it) and we have made the decision to move to a new server. This might mean that the server will be down from between 20:00 – 03:00 BST time.

Sorry for any inconvenience.

We have had a few customers point out some errors in the Cpanel and Plesk pre-generated templates that we have produced which have slight security exploits in them. So as a security precaution we have taken the decision to disable them for the time being till we are able to get them fully secured and ween out any security holes.

If any customers are already using a Cpanel or Plesk template install, please contact a member of staff ASAP at support@chostwales.com where a support representative will be more than happy to fix the security hole.

Sorry for any inconvenience this may cause.